FAQ

1. Choose your favorite experience on our website.
2. Select your preferred date from the experience calendar.
3. Select the number of tickets you intend to purchase for each type (i.e. n° 2 “ADULT” and n° 1 “CHILD”). For yacht charters, select one of the available options for the yacht and specify the number of participants.
4. Proceed with the reservation and remember to enter the COUPON CODE* (if you have one) in the cart or during checkout.
5. Proceed to checkout, enter your billing information, review the order summary and proceed to payment.
6. Choose your preferred payment method and complete the payment quickly and securely.
7. You will receive an automatic order confirmation via mail. After confirming the actual availability with the partner you have chosen, we will send you a second email with the booking confirmation, the voucher to be presented on the day of the experience and all necessary details to enjoy your next Nabila Experience!

*Not applicable to some experiences in our catalog. To find out which ones are excluded, please refer to our Terms and Conditions.

If you book an experience and, after our check with the partner, it is not available on the date and time chosen, you will receive possible alternatives:

• an alternative date and/or time for the same experience;
• a similar experience available on the same date and time chosen;
• the refund of the amount paid.

If you have booked an experience and the payment was successful, you should have received an automatic order confirmation mail. If you haven’t received the second email containing the confirmation and voucher, it may be in your spam folder, or our operators may not have had the chance to process your request yet. You can contact us via Whatsapp or email to check the status of your order. We are here to assist you quickly and efficiently.

No, it is not necessary to print the voucher. You can simply bring your smartphone with you to show the electronic voucher at the time of the experience.

In Tenerife the climate is beautiful all year round (or almost). However, if on the day of your booking the weather conditions are such that the experience cannot take place, you will be notified. Later, you can choose to reschedule the excursion or receive a refund of the amount paid.

If you have already booked your next Nabila Experience and want to change the date, contact us via Whatsapp or email. Generally our partners allow this without incurring additional costs. However, if there are less than 48 hours left before the start of the experience, it may be more difficult to obtain a change of date.

Don’t worry, unexpected events can happen. Nabila’s assistance will help you find the best solution for you. Most of our partners allow us to reschedule or cancel your reservation for free within 48 hours. Depending on the activity chosen and the time remaining before the experience, we may be able to refund you, choose another date or another experience. Please refer to the information sheet of each experience for free cancellation terms, where possible.

Punctuality is important and we always recommend arriving at least 15 minutes early to avoid these situations. Excursions, particularly those involving other participants, have timetables to respect. Refunds or rescheduling in these cases are very difficult and while we will make every effort to assist you, it ultimately depends on the policies of our partners.